Refund Policy

oContentMan is a subscription service billed monthly. Your subscription renews automatically on the same calendar date each month. The full monthly charge is applied at the start of each billing period; Ink credits are granted at that time and are available for use immediately.

Prices are displayed in USD. Paystack may convert to your local currency at the prevailing exchange rate. Any applicable taxes (VAT, GST, etc.) are added at checkout where required by law.

New accounts start on the Demo plan, which includes 50 Ink at no charge. No payment information is required during the demo period. You will never be billed without explicitly choosing a paid plan and completing checkout.

You may cancel your subscription at any time from the Billing section of your account settings. Cancellation takes effect at the end of your current billing period — you retain access to paid features and your remaining Ink until then. You will not be charged again after cancellation.

We do not offer pro-rated refunds for unused days in the current billing period when you cancel mid-cycle. You will continue to have access until the period ends.

Because Ink credits are a digital consumable granted immediately upon payment, and because access to AI generation, scheduling, and publishing features begins immediately, we generally do not offer refunds on subscription charges after the billing date.

We recommend using the free Demo plan to evaluate the service before subscribing.

We will issue a full or partial refund in the following situations:

• Duplicate or double charge: You were charged more than once for the same billing period due to a payment processor error. We will refund the duplicate charge in full.
• Technical failure: A documented platform outage lasting more than 72 consecutive hours during a paid billing period prevented you from using core features (post scheduling, publishing, or draft generation). We will issue a pro-rated credit or refund at our discretion.
• Unauthorised charge: You were charged after submitting a cancellation request that was confirmed by us. We will refund the charge in full.
• First-time subscription, no usage: If you subscribed to a paid plan for the first time, have not consumed any Ink, have not published or scheduled any posts in the current period, and request a refund within 7 days of the charge, we will issue a full refund as a one-time courtesy. This exception applies once per customer.

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; you will be charged the new plan's full price on your next renewal date. Downgrades take effect at the start of the next billing period — you retain your current plan until then. We do not issue pro-rated credits for downgrades during the current period.

Ink credits are non-transferable, non-refundable, and expire at the end of each billing period unless your plan explicitly states otherwise. Unused Ink does not carry over. Ink consumed during a billing period is not refundable even if a refund is issued for the subscription charge (in which case we deduct the fair value of consumed Ink from the refund amount).

To request a refund, email us at:

hello@ocontentman.com

Please include:

• The email address associated with your account.
• The date and amount of the charge.
• Your Paystack transaction reference if available.
• The reason for your refund request.

We aim to respond within 3 business days. Approved refunds are processed back to the original payment method via Paystack and typically appear within 5–10 business days depending on your card issuer or bank.

If you initiate a chargeback with your bank or card issuer without first contacting us, we may suspend your account pending resolution. We encourage you to reach out to us first — we are committed to resolving billing issues fairly and quickly.

We may update this Refund Policy from time to time. Changes will be communicated by email or in-app notice at least 14 days before they take effect and will not apply retroactively to charges already made before the effective date.

Billing questions: hello@ocontentman.com
General support: hello@ocontentman.com